All products sold by PoolAndSpa.com come complete with the manufacturer's warranties. PoolAndSpa.com does not warranty any product it sells. However, you may return any unopened or unused product to us within 30 days of purchase when accompanied by the original sales receipt and the original packaging. A Restock fee of up to 20% may apply. You will not be charged a re-stocking fee on defective items. If you believe a product is defective, please contact us. You will not need a refund for your defective item, as we will replace it for you once it has been determined to be defective. All product warranties are through the manufacturer of the product your ordered. Unfortunately, we cannot accept any used, opened or custom product for a refund.

Simply visit this web page or email us with your request and we will provide you with an RGA # (Return Goods Authorization) via e-mail. Write the RGA # on the outside of the box when you send it back. Unfortunately, no returns will be accepted without a valid RGA #. PoolAndSpa.com does not reimburse return shipping charges. You will be responsible for the return shipping charge. We credit all returns with valid RGA #’s within 7 days less any shipping charges & applicable 20% restock fees. Most orders will carry this 20% restock fee. We will not, under any circumstances, return any shipping fees.

Sorry, but special order items, Pool Paint, Custom Made Products, Spa covers, Custom Loop Loc Pool Covers, Spa control/equipment packs, Clearance items, Pool Heaters, Aboveground Pools, Liners, Automatic Robotic Vacuums, and Unwrapped Filter Cartridges may not be returned. Defective/Damaged items will be replaced.

STOCK LOOP LOC POOL COVER RETURNS:
Stock Loop Loc Pool Covers will incur a flat $125.00 restock fee if returned for a refund. Loop Locs must be in their original box and must not have been installed. Loop loc will inspect the cover before any credit can be issued. Customer is responsible for any return shipping charges. Exchanges will not incur the restock fee unless cover is damaged. Custom Made Loop Loc Covers are NOT returnable for ANY reason.

Receiving a defective item is very rare in this industry due to the fact that most items are tested before they leave the factory. If you receive an item that you feel is defective. Please give us a call first. Most of the time we can help you out over the phone. If we can determine that the product is in fact defective, we will ship a new one to you right away and pick up the defective one free of charge. If you receive a defective item that is considered "non-returnable" you will need to return it to us at your expense within our 30 day return period. We will evaluate the issue and let you know our findings. All items will be bench tested by a technician to determine what is wrong. No new product will be sent out until the bench test is complete (usually 5-7 business days). If it is found that the product is in fact defective, we will replace the item at no charge to you and refund you your return shipping. If the item is found to not be defective or was damaged by the consumer from improper usage/installation then we will contact you by phone, return the item to you and charge your credit card for the actual return shipping charges (which will vary based on the item and your location). After our 30 day return period, the manufacturers warranty will take effect and you will have to call them to find out how to proceed with a warranty claim.

If you order an item and then refuse shipment we will accept the return and you will be charged a 25% restock fee plus actual return shipping charges that are charged to us by the chosen carrier. If, upon inspection of the item(s), we determine that they have been damaged or installed, we will return the item(s) to you and charge you the actual shipping fees incurred by us with the chosen carrier. There will be no exception to this rule. Please DO NOT refuse shipments unless we have authorized you to do so.