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Request The Status of Your Order

Order Status Request Form
Please fill in the information below and we will get back to you within 24 hours with your order status.

You may also call us at 702-437-4343 to get the status of your order.
 

First Name :
Last Name :
Phone number used when ordering :
Date Ordered (if known) :
Email Address :
Message ( optional ) :

PACKAGE TRACKING - Thank you for shopping with us !  If you have placed an order, and you have attempted to track it on our Package Tracking Page, and it does not give you a result, you can fill out the form below and we will respond to you via email within 24 hours with the current status of your order. We return order status emails Monday-Friday, so requests received Friday afternoon may not be returned until Monday.  Please be patient, we will contact you as soon as possible.

STOCK ITEMS - Most IN STOCK items are shipped out within 24 hours from the date of your order. Realize that most IN STOCK orders take 2-5 business days via UPS, US Mail or FEDEX to get to you from the date they were shipped out. Non-stock or special order items will take longer.

NON-STOCK ITEMS - If you have received a notice from us that one or more of the items you ordered is temporarily sold out, or we are waiting for it from the manufacturer, you may choose to keep the item on order and we will ship it as soon as possible - or - you can simply email us at cancel@poolandspa.com with your order information and we can cancel the item(s) for you.  If we do not hear from you, we will assume that you want the item(s) and will ship them out as soon as they come in.

EMAIL REPLIES - Please note that many customers have recently been having a lot of trouble receiving emails due to the rampant over use of anti-spam protection software and firewall programs. This is specifically a problem with gmail, hotmail and yahoo email accounts. Although sometimes useful, these programs are causing a tremendous amount of frustration and confusion for both our customers and our customer service staff.  We do respond to each and every Order Status Request promptly.  If you do not get your email response in your normal email "in-box", please check your "spam" or "Junk email" folders in your email program for our response. If you get your email through a business (or work) computer system, you may also want to make sure that anything from PoolAndSpa.com is not being blocked by commonly used firewall protection programs such as "Barracuda", "Spam Assassin" and others. You may also want to add customerservice@poolandspa.com to your "contact list" or "group list" to ensure that you receive our communications about your order.  Please realize that we cannot be responsible for misdirected emails or the failure of anti-spam software that may or may not be installed on the computer or system you use to access your email account.  Thank you !

 


 

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