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Custom Hot Tub Spa Cover - Terms & Conditions

Terms and Conditions for Ordering Custom Hot Tub Spa Covers:

By ordering this spa cover, you are agreeing to the terms and conditions below:

Spa covers are all custom made and therefore not returnable or cancelable for any reason. Once the manufacturing process begins you will not be able to cancel or make any changes to the order. All sales are final.

All Templates and measurements supplied by customers for the purpose of manufacturing a spa cover will be made to those measurements. However, due to the manufacturing process there is up to a 1/2” tolerance on all measurements. This will not affect the cover fitting on the spa. and Prestige Spa Covers will not be held responsible for any errors in measuring due to customer error.

Standard foams are 4” x 2” tapered foam (Upgrades are available)


New Custom Spa Covers take 2-3 weeks for delivery. Clearance Spa Covers take 10-14 days for delivery. Due to the size of spa covers, they are shipped by a common carrier freight company. No tracking number will be provided to you for the shipment. 12-48 hours before your spa cover is going to be delivered you will receive a phone call from the freight company to set up a delivery time. You must be home to sign for the delivery. Do not allow the freight company to persuade you into leaving a “Note” on your door allowing them to deliver the cover without you home. This is the same as signing for it and you will be responsible for any repairs or shipping charges incurred if the cover needs to be sent back for repair. This is a “Curb Side” delivery, Meaning, that the truck driver will deliver the cover at your curbside or on your driveway/garage. They will not install it for you nor will they take away your old spa cover.


When your new spa cover arrives please open the box and inspect the cover for any damage before you sign for it. In the unlikely event that your new spa cover is damaged, please do not sign for it. Note all damage, no matter how small, on the delivery ticket, refuse delivery and call us right away. If you do not inspect the package contents or if you sign for the spa cover and then notice there is damage to it, any damage claims are the sole responsibility of you, the purchaser, and may be denied by the freight carrier. You will be responsible for all costs in getting the cover sent back to Prestige and having it repaired. When you sign for the spa cover you are stating that the spa cover has arrived in good condition and you are willing to accept it as is., Prestige spa covers and the chosen shipping company will not be held responsible for damages to a spa cover that has been accepted & signed for. If your spa cover is delivered damaged and you refuse delivery, it will be sent back to Prestige for replacement. You do not have to do anything else. It will then be re-shipped to you - all of this will be free of charge to you. Re-delivery time is approx. 2 weeks.


If you schedule a delivery appt. with the trucking company and you are not there when they arrive, they may charge you a re-delivery and/or storage fee. and Prestige Spa Covers have no control over this policy. It is at the sole discretion of the shipping company who is delivering your cover.


Now, we don’t mean to worry you or scare you, because 99% of hot tub cover deliveries go off without any issues and damages to spa covers are very rare. Damages have happened in the past and we need to make you aware of the possibility that it could happen. and Prestige spa covers will not be held responsible for damages or delays in shipping caused by the shipping company. Therefore, spa covers cannot be cancelled or returned for credit due to damages or delays in delivery. The cover will be repaired or replaced, at Prestige spa covers discretion, and resent back to you. Redelivery time is approx. 2 Weeks.

Prestige Spa covers come with a Pro-rated Manufacturers warranty for 5 years against water absorption of the foams only. DOES NOT warranty these covers. It is a Manufacturer warranty. If you have any questions or concerns regarding warranties, please do not hesitate to give us a call. However, please realize that the ultimate decision regarding any warranty claim is at the sole discretion of Prestige Spa Covers (the Manufacturer) and not

Due to repeated customer mistakes, and/or out-and-out Internet Fraud & Theft, we will vigorously enforce the above terms and conditions, and we will prosecute, to the fullest extent of the law, any unlawful chargebacks, or attempts to steal merchandise from either or Prestige Spa Covers, regarding any hot tub spa cover order placed online, over the phone or via fax.


Please realize that if you are having us ship your cover to a freight forwarder who will ship it to you. The trucking company, and Prestige Spa Covers will not be held responsible for any damages that may occur after the cover is delivered to the freight forwarder. Once it is in their hands it becomes their responsibility and any damages are the responsibility of you and your freight forwarder. Please tell your freight forwarder to inspect the cover before accepting it on your behalf.

Feel free to contact us if you have any questions, problems with your delivery, or need any additional information.

Phone 702-437-4343
Toll Free 800-876-7647
Fax 702-568-0924
Email Has Unbeatable Prices - Call us at 1-800-876-7647 or 702-437-4343 if you have any questions.

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