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  Friday, October 28, 2016
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Hot Tub Life Articles

Letters from our Customers

The following are excerpts from just a few of the notes and letters that we have received from our customers over the past few months...

Dear Dan,

Just a note to let you know how much we are enjoying our new spa. As you know, we were very concerned about the upkeep and maintenance that we thought the spa would need. Your suggestions to add the Ozonator and use "Perfect PH" were sure right ! We have had no problems with the water and my husband and I continue to use the spa almost every night. You guys are great. Keep up the good work !


Dear Hot Tub Guys,

My husband and I wanted you to have the enclosed picture of our newly "renovated spa" that you guys helped fix. We were very satisfied with the service people you had sent over. Frank was very nice and did all the work we needed in a very timely manner. We were amazed at the power of the new motors that he installed. They make it seem like a brand new hot tub ! We will certainly recommend you to our friends that have hot tubs.

S.J., Setauket

Dear Jeff,

I wanted to send you a letter to express my thanks for all the help you gave me over the phone with my hot tub chemicals. Maybe you can use this letter to show other customers who have had a similar experience to mine.

I had purchased my hot tub from a jerk who sells swimming pools. After a botched delivery and almost destroying my fence, he left me a container of chlorine and no chemical instructions.

Repeated calls to his store never got me anywhere. They simply did not know about how to take care of a spa ! Luckily, my girlfriend knew about you guys and gave me one of your newsletters. You were very friendly and helpful to me over the phone, even though I did not buy my hot tub from you. The tips you gave me and the instructions that you sent along with all the "right" chemicals made it very easy for me to understand.

Now we have nothing but good times with our spa. You saved us from what started out being a horrible experience with this other company. I will tell all my friends to always call you for any hot tub problems.

L.K., Smithtown

Dear Allyson,

As you know, I was very hesitant to use your mail order hot tub supply service. Other things I have ordered through the mail usually take 4-6 weeks to arrive and there is always something wrong or some item missing.

Enclosed is my current order for supplies. I was so happy with the products I received last time and I couldn't believe how fast the stuff arrived !

When I had the problem with my bromine floater, I called and spoke with Tim over the phone. He explained to me the proper way to use it and I haven't had any problems ever since.

I will definitely continue to use your services. Please keep my name on your mailing list so I Keep getting those catalogues.

J.K., W. Hampton Beach

Dear Dan,

I am really pleased to see that you folks now have an e-mail address and that I can order all my hot tub supplies right from my computer !

So few businesses these days utilize the latest technology, and I always like to do business with companies who are on the "cutting edge" ! It is so much more convenient for me to simply e-mail my supply orders to you. I usually have my chemicals within 2 days. Now that's good service.

I can't wait to see your new Web Site. Hopefully it is as good as your "Hot Tub Life" newsletter ! I hope you can order things on-line.

You'll get my new order next week. Keep up the good work !

R.B., Ridge