On Most Orders Over $150

Our UPS Shipping charge on all orders under $150.00 is only $9.95. No extra handling fees at all !  Your actual shipping charges will be calculated and displayed when you checkout. If we are shipping to an address in Alaska, Hawaii, Virgin Islands, APO or Puerto Rico, there will be an additional charge to ship to these areas. (see below). Most in-stock items are shipped out within 24-48 hours and delivered within 7-10 business days from the day you place your order via UPS, FED-EX, US MAIL OR COMMON CARRIER TRUCK.  Please note,  "Business days" are Monday -Friday. We do not ship anything on the weekends.

We are not required to collect Sales Tax for any delivery address in the United States except Nevada.  A 8.1% Sales Tax will be added to orders delivered to Nevada State addresses.

Due to the fact that we often ship our orders from multiple warehouses throughout the country within 24-48 hours, we generally do not need to offer any type of "Expedited Shipping".  If you do need Expedited Shipping for your order, please call us at 702-437-4343 or 1-800-876-7647 to see if this type of shipping is available for the product(s) you purchased and what the cost would be.  You can also send us an email at customerservice@poolandspa.com if that is more convenient for you.

We ship "Best Way" depending on where you live and what you are ordering via UPS ground, Federal Express, Freight Lines or US Priority Mail.  Most delivery services take between 3-7 days to deliver, depending on where you live. Special Order or Backorder items will obviously take longer. All in stock orders will be shipped out right away and the actual delivery time will vary depending on the shipping company and your actual location.
 

We do not ship to PO Boxes unless you live in Hawaii, Alaska, Virgin Islands, APO or Puerto Rico.  Please provide a street address for all orders shipping within the 48 Contiguous United States.
 

There are certain items that may require additional shipping fees due to their size and weight, and the address to which they will be delivered.  If the item you have purchased will incur additional delivery fees not listed on our web site, we will contact you by phone or email and inform you of any additional charges for you to approve before the item ships .
 

We ship via US MAIL to these areas (on most items) and you will be notified of the additional shipping charges, in advance of us shipping out your order (for you to approve).

From time to time, we offer clearance products at a reduced price. There is normally limited stock on these items and they do sell out fast.  These discounted items are sold on a first come, first served basis.  If you order a clearance product and we run out of stock on it at the reduced price, we will contact you via phone or email and offer you the chance to purchase the item, as new, at the regular price (provided that we are still able to get the item).  At that point, you can decide whether or not to purchase the new item or cancel the order. Clearance items are not returnable for any reason and all sales are final.
 

Visa, MasterCard, Discover, American Express, Personal Check, Money Order, or Wire Transfer are accepted. All products come complete with manufacturer's warranty. 30 day money back guarantee on all items, less any shipping charges or restock fees.  Special order items, Spa covers, Clearance Items and Electrical parts may not be returned unless defective. Most in stock items are shipped out and delivered within 7-10 business days via UPS or FED-EX . A 8.1% Sales Tax will be added to orders delivered to Nevada State addresses.
 

If you cancel an order, or return an item, you will receive a credit to your charge card, or a refund check (if refund is over $25.00) within 30 days, less any shipping or re-stock fees, where applicable. For more information about returns and warranties click here.

For more general information about our company or our policies, click here.
 

Order with confidence ! All orders from Poolandspa.com come with our exclusive 3-in-1 Buy Safe Guarantee. You get our Purchase Guarantee, Complete Secure ID Privacy and our Lowest Price Guarantee. There are no additional costs to you for any of these extra benefits!  Enjoy the good life for less at Poolandspa.com - Guaranteed!  Click here to learn more about the Poolandspa.com Buy Safe Guarantee.
 

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