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  Monday, December 5, 2016
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PoolAndSpa.com - Hot Tub Spa & Swimming Pool Parts, Chemicals, Supplies & Covers
The World's Oldest & Largest Web Site For Swimming Pool & Hot Tub Spa Owners With Over 5000 Pages Of Information, Parts And Supplies

Shipping Policy & Terms
Order With Total Confidence At PoolAndSpa.com !

Free Shipping & Handling At PoolAndSpa.com


On Most Orders Over $99

Nationwide Shipping:

Many of our competitors say “Free Shipping”, but then charge a “Handling Fee” instead. At PoolAndSpa.com, Shipping & Handling is absolutely FREE on all orders over $150.00 (unless otherwise specified due to an oversize or overweight item).

Our UPS Shipping charge on all orders under $150.00 is only $9.95. No extra handling fees at all !  Your shipping charges will be calculated and displayed when you checkout. If we are shipping to an address in Alaska, Hawaii, Virgin Islands, APO or Puerto Rico, there will be an additional charge to ship to these areas. (see below). Most in-stock items are shipped out within 24-48 hours from when we receive your order and delivered within 3-7 business days via UPS, FED-EX, US MAIL OR COMMON CARRIER TRUCK.  Please note,  "Business Days" are Monday-Friday. We do not ship anything on the weekends.

Some larger items cannot be shipped via UPS and may require Common Carrier trucker delivery. You will be advised of this situation via phone or email after ordering such an item if there will be a fee involved. We offer a trucking delivery service for a nominal fee. If you order such an item, please allow an extra 1-2 weeks for delivery. PoolAndSpa.com cannot be responsible for lost or misdirected shipments or acts of nature (Snow, Rain, Wind, Ice, Freezing etc.) after your package leaves our facility.  We will do everything within reason to help you resolve these uncommon issues but we will not be responsible for any charges incurred by errors out of our control.
 

Worldwide & Non-Contiguous USA Shipping:

Worldwide Shipping: We now offer Worldwide shipping to most countries, however you have to use this Special Order Form:
Quick Product Order Form For Worldwide Shipping

Shipping To Non-Contiguous USA:
We now offer shipping to Non-Contiguous USA locations (AK, HI, PR, VI, APO) however you have to use this Special Order Form:
Quick Product Order Form For Non-Contiguous USA

If you live in a country that we do not ship to we will notify you by e-mail. Not all of our items can be shipped Internationally. If you order such an Item we will notify you by e-mail.

Customs, Duties, and Import Fees:
International customers may be subject to import duties, VAT taxes and/or Brokerage fees, which are levied once a shipment reaches your country. Your charge from PoolAndSpa.com includes only the cost of your item(s) and the cost of shipping. Any additional charges for customs clearance and/or brokerage fees must be paid by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country so please contact your local customs office if you need additional information.

 

Sales Tax:

We are not required to collect Sales Tax for any delivery address in the United States except Nevada.  An 8.15% Sales Tax will be added to orders delivered to Nevada State addresses.

Expedited Shipping:

Due to the fact that we often ship our orders from multiple warehouses throughout the country within 24-48 hours, we generally do not need to offer any type of "Expedited Shipping".  If you do need Expedited Shipping for your order, please call us at 702-437-4343 or 1-800-876-7647 to see if this type of shipping is available for the product(s) you purchased and what the cost would be.  You can also send us an email at customerservice@poolandspa.com if that is more convenient for you.

Please Note: If we do ship your order expedited (IE: UPS next day air, 2nd day air etc..) and there is a problem beyond our control and the package is delayed due to the fault of UPS or Fed-ex, there will be no discount or refund offered on the shipment. Generally, UPS/Fed-Ex will not credit back shipping fees for issues that arise on delayed shipments.

We ship "Best Way" depending on where you live and what you are ordering via UPS ground, Federal Express, Freight Lines or US Priority Mail.  Most delivery services take between 3-7 days to deliver, depending on where you live. Special Order or Backorder items will obviously take longer. All in stock orders will be shipped out right away and the actual delivery time will vary depending on the shipping company and your actual location.
 

Shipping To PO Boxes:

We do not ship to PO Boxes unless you live in Hawaii, Alaska, Virgin Islands, APO or Puerto Rico.  Please provide a street address for all orders shipping within the 48 Contiguous United States.
 

Additional Shipping:

There are certain items that may require additional shipping fees due to their size and weight, and the address to which they will be delivered.  If the item you have purchased will incur additional delivery fees not listed on our web site, we will contact you by phone or email and inform you of any additional charges for you to approve before the item ships .
 

Shipping To Hawaii, Alaska, Virgin Islands, APO's & Puerto Rico:

Shipping To Non-Contiguous USA:
We now offer shipping to Non-Contiguous USA locations (AK, HI, PR, VI, APO) however you have to use this Special Order Form:
Quick Product Order Form For Non-Contiguous USA

We ship via US MAIL to these areas (on most items) and you will be notified of the additional shipping charges, in advance of us shipping out your order (for you to approve).

Clearance Center - Save Up To 90% Off

Clearance Items:

From time to time, we offer clearance products at a reduced price. There is normally limited stock on these items and they do sell out fast.  These discounted items are sold on a first come, first served basis.  If you order a clearance product and we run out of stock on it at the reduced price, we will contact you via phone or email and offer you the chance to purchase the item, as new, at the regular price (provided that we are still able to get the item).  At that point, you can decide whether or not to purchase the new item or cancel the order. Clearance items are not returnable for any reason (unless defective) and all sales are final.
Click Here to see our Clearance Pages.
 

Terms:

Visa, MasterCard, Discover, American Express and PayPal, are accepted. Please give us a call to find out more information. Most in stock items are shipped out and delivered within 3-7 business days via UPS or FED-EX, US MAIL or FREIGHT LINE . An 8.15% Sales Tax will be added only to orders delivered to Nevada State addresses. Click Here to see our Return Policy.
 


 

Returns / Credits:

If you receive a defective item, you have 30 days to return it to us. You will not be charged a re-stocking fee on defective items. If you cancel an order, or return an item, you will receive a credit to your charge card, or a refund check (if refund is over $25.00) within 30 days, less any shipping and/or 25% re-stock fees, where applicable. For more information about returns and warranties click here.

General Company Information:

For more general information about our company or our policies, click here.
 

Poolandspa.com Buy Safe 3-in-1 Guarantee

Buy Safe 3-in1 Guarantee

Order with confidence ! All orders from PoolAndSpa.com come with our exclusive 3-in-1 Buy Safe Guarantee. You get our Purchase Guarantee, Complete Secure ID Privacy and our Lowest Price Guarantee. There are no additional costs to you for any of these extra benefits!  Enjoy the good life for less at PoolAndSpa.com - Guaranteed!  Click here to learn more about the PoolAndSpa.com Buy Safe Guarantee.
 

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Security & Privacy:

Our site is secured by Go Daddy and Authorize.net for a private shopping experience. Our credit card data is completely PCI Certified Security compliant. Our email mailing list and postal mailing list remain the exclusive property of PoolAndSpa.com.  We do not sell or rent our mailing lists to anyone.  We do not divulge any customer demographic information to any other entity for any other particular use other than providing information that was specifically requested by you.  Our customer lists are used exclusively by us to send out newsletters and announcements via both email and postal mail.  If you wish to stop further transmissions of commercial email to you by us - it may be stopped at no cost to you by replying to remove@poolandspa.com with REMOVE in the subject line. We promptly honor all REMOVE requests.
 

Contact Information

Phone: 1-702-437-4343   Fax: 1-702-568-0924
Orders: 1-800-876-7647  Advertising Offices 1-702-437-4343
Mailing Address:  672 Los Feliz Street, Las Vegas, NV 89110

E-mail: customerservice@poolandspa.com

© Copyright 1994-2016 by PoolAndSpa.com Inc. All rights reserved. No part of this electronic publication and it's contents may be reproduced, electronically or otherwise,
nor distributed in any manner without the prior expressed written consent of PoolAndSpa.com Inc.  Any Copyright infringement will be prosecuted to the fullest extent of the law.


 

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