Return Policy & Warranties

All products sold by Poolandspa.com come complete with the manufacturer's warranties. You may return any unopened, unused or defective product to us within 30 days of purchase when accompanied by the original sales receipt. After 30 days, all items being returned for any reason may incur a 15% restock fee. Please see the manufacturers warranty information after the 30 days has expired. To return any item, simply visit our web site or email us with your request and we will provide you with an RGA # (Return Goods Authorization). Note the RGA # on the outside of the box when you send it back. Unfortunately, no returns will be accepted without a valid RGA #.  Poolandspa.com does not reimburse return shipping charges. You will be responsible for the return shipping charge. We credit all returns with valid RGA #’s within 30 days less any shipping charges or restock fees. Sorry, but special order items, covers, spa equipment packs, clearance items and electrical parts may not be canceled or returned.

For your safety, we recommend sending the item(s) back to us using UPS or FED-EX so there is tracking information just incase your return gets lost. Poolandspa.com is not responsible for lost or misdirected returns.

Do not send items to the address that may be on the box you received unless it is the address below:

Please send any returned items to this address:

Poolandspa.com
Returns Dept.
672 Los Feliz Street
Las Vegas, NV 89110

Request a Return Authorization Number