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PoolAndSpa.com - Hot Tub Spa & Swimming Pool Parts, Chemicals, Supplies & Covers
The World's Oldest & Largest Web Site For Swimming Pool & Hot Tub Spa Owners With Over 5000 Pages Of Information, Parts And Supplies

We Make Returns Quick & Easy !

Warranties & Returns:

All products sold by PoolAndSpa.com come complete with the manufacturer's warranties. PoolAndSpa.com does not warranty any product it sells. However, you may return any unopened or unused product to us within 30 days of purchase when accompanied by the original sales receipt and the original packaging. If you receive a defective item, you have 30 days to return it to us. You will not be charged a re-stocking fee on defective items. If you believe a product is defective, please contact us. You will not need a refund for your  defective item, as we will replace it for you once it has been determined to be defective. All product warranties are through the manufacturer of the product your ordered. Unfortunately, we cannot accept any used or opened product for a refund, unless defective.

To Return An Item:

Simply visit this web page or email us with your request and we will provide you with an RGA # (Return Goods Authorization) via e-mail. Write the RGA # on the outside of the box when you send it back. Unfortunately, no returns will be accepted without a valid RGA #.  PoolAndSpa.com does not reimburse return shipping charges. You will be responsible for the return shipping charge. We credit all returns with valid RGA #’s within 14 days less any shipping charges & applicable 25% restock fees. Most orders will carry this 25% restock fee. Credits will be issued in the form of a company check or a credit to the credit card used for the original order. Most Credits over 25.00 will receive a company check in the mail within 30 days of receipt of return. We will not, under any circumstances, return any shipping fees. Sorry, but special order items, Custom Made Products, Spa covers, Custom Loop Loc Pool Covers, Spa control/equipment packs, Clearance items, Electrical Parts, Pool Heaters, Clothing, Aboveground Pools, Liners, Diving Boards and Unwrapped Filter Cartridges may not be returned unless defective (See Below).

Stock Loop Loc Pool Covers will incur a flat $110.00 restock fee if returned. Loop Locs must be in their original box and must not have been installed. Loop loc will inspect the cover before any credit can be issued. Customer is responsible for any return shipping charges.

Defective Items:

Receiving a defective item is very rare in this industry due to the fact that most items are tested before they leave the factory. If you receive an item that you feel is defective. Please give us a call first. Most of the time we can help you out over the phone. If we can determine that the product is in fact defective, we will ship a new one to you right away and pick up the defective one free of charge. If you receive a defective item that is considered "non-returnable" you will need to return it to us at your expense within our 30 day return period. We will evaluate the issue and let you know our findings. All items will be bench tested by a technician to determine what is wrong. No new product will be sent out until the bench test is complete (usually 5-7 business days). If it is found that the product is in fact defective, we will replace the item at no charge to you and refund you your return shipping. If the item is found to not be defective or was damaged by the consumer from improper usage/installation then we will contact you by phone, return the item to you and charge your credit card for the actual return shipping charges (which will vary based on the item and your location). After our 30 day return period, the manufacturers warranty will take effect and you will have to call them to find out how to proceed with a warranty claim.

Refused Items:

If you order an item and then refuse shipment without telling us you plan on doing so, We will accept the return and you will be charged a 25% restock fee plus actual return shipping charges that are charged to us by the chosen carrier. If, upon inspection of the item(s), we determine that they have been damaged or installed, we will return the item(s) to you and charge you the actual shipping fees incurred by us with the chosen carrier. There will be no exception to this rule. Please DO NOT refuse shipments unless we have authorized you to do so.

For your safety, we recommend sending item(s) back to us using USPS, UPS or FED-EX so there is tracking information just in case your return gets lost. PoolAndSpa.com is not responsible for lost or misdirected returns. Do not send items to the address that may be on the box you received. They will be refused!! The address to return your item will be included in the e-mail we send you with your RGA #

Request a Return Authorization Number

Contact Information

NV Phone: 1-702-437-4343  NV Fax: 1-702-568-0924
Toll Free 1-800-876-7647
Advertising Phone: 1-702-437-4343
Mailing Address:  672 Los Feliz Street, Las Vegas, NV 89110

E-mail: customerservice@poolandspa.com

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