The World's Oldest & Largest Web Site For Swimming Pool & Hot Tub Spa Owners With Over 5000 Pages Of Information, Parts And Supplies
Thank you for shopping with us! To get the current status of your order, simply click on the animated character to the left and fill out the form beneath her. All requests for order status must be done through the use of this form because it is sent directly to our shipping department to retrieve your current order status. Order status requests cannot be done over the phone. Click here if the animated character does not appear.
Information about online orders:
PACKAGE TRACKING - If you have placed an order, and you have attempted to track it on our Package Tracking Page, and it does not give you a result, you can fill out the form to the left and we will respond to you via email within 24-48 hours with the current status of your order. We return order status emails Monday-Friday, so requests received Friday afternoon may not be returned until Monday. Please be patient, we will contact you as soon as possible.
STOCK ITEMS - Most IN STOCK items are shipped out within 48 hours from the date of your order. Please note that it may take a day or two from the date of your order until your information is placed into this system. Realize that most IN STOCK orders may take between 7-10 business days via UPS or FEDEX to get to you from the date they were shipped out. Non-stock or special order items will take longer.
NON-STOCK ITEMS - If you have received a notice from us that one or more of the items you ordered is temporarily sold out, or we are waiting for it from the manufacturer, you may choose to keep the item on order and we will ship it as soon as possible - or - you can simply email us at email@example.com with your order information and we can cancel the item(s) for you. If we do not hear from you, we will assume that you want the item(s) and will ship them out immediately as soon as they come in.
EMAIL REPLIES - Please note that many customers have recently been having a lot of trouble receiving emails due to the rampant over use of anti-spam protection software and firewall programs. This is specifically a problem with gmail, hotmail and SBCglobal email accounts. Although sometimes useful, these programs are causing a tremendous amount of frustration and confusion for both our customers and our customer service staff. We do respond to each and every Order Status Request promptly. If you do not get your email response in your normal email "in-box", please check your "spam" or "bulk email" folders in your email program for our response. If you get your email through a business (or work) computer system, you may also want to make sure that anything from poolandspa.com is not being blocked by commonly used firewall protection programs such as "Barracuda", "Spam Assassin" and others. You may also want to add firstname.lastname@example.org to your "contact list" or "group list" to ensure that you receive our communications about your order. Please realize that we cannot be responsible for misdirected emails or the failure of anti-spam software that may or may not be installed on the computer or system you use to access your email account. Thank you !
Thank you very much for your patronage !
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