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The World's
Oldest & Largest Web Site for Swimming Pool & Hot Tub Spa Owners
with over 5000 pages of information, pool & spa supplies and parts !
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Request
the status
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Thank you for
shopping with us ! If you have placed
an order, and you have attempted to track it on our UPS
Package Tracking Page, and it does not give you a result, you can fill out
the form below and we will respond to you via email within 24-72 hours with the
current status of your order. During our busy season (April-October) this time
may be increased slightly. Please be patient, we will contact you as soon as
possible.
Most IN STOCK items are shipped out within
3-4 days from the date of your order. Please note that it may take a day
or two from the date of your order until your information is placed into this
system. Realize that most IN STOCK orders may take between 10-14 business days via UPS to get to you
from the
date they were shipped out. Non-stock
or special order items will take longer. Therefore,
it is best to wait at least 10 days from the date of purchase to attempt to
track your order. Unfortunately, sometimes the UPS system may not be able to track your
order until at least 10 days has elapsed.
If one or more of the items
you ordered are on Backorder, you may choose to keep the item on order and
we will ship as soon as possible, or you can
simply email us at
cancel@poolandspa.com
with your order information and we will cancel the item(s) and credit your
charge card. If we do not hear from you, we will assume that you still
want to keep the item(s) on order.
Thank you very much
for your patronage !
Order Status Request Form ***PLEASE READ THIS***
Please note that many customers have recently been having a lot of trouble receiving emails due to the rampant over use of anti-spam protection software and firewall programs. This is specifically a problem with gmail, hotmail and yahoo email accounts. Although sometimes useful, these programs are causing a tremendous amount of frustration and confusion for both our customers and our customer service staff.
We do respond to each and every Order Status Request promptly. If you do not get your email response in your normal email "in-box", please check your "spam" or "bulk email" folders in your email program for our response.
If you get your email through a business (or work) computer system, you may also want to make sure that anything from poolandspa.com is not being blocked by commonly used firewall protection programs such as "Barracuda" and others. You may also want to add customerservice@poolandspa.com to your "contact list" or "group list" to ensure that you receive our communications about your order. Please realize that we cannot be responsible for misdirected emails or the failure of anti-spam software that may or may not be installed on the computer or system you use to access your email account. Thank you !
